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Support
Help with Memoratu, from a real person.
Email us
Write from the address you signed up with, so we can find your account. Tell us which app (iPhone, Mac, web or command line) and what you saw. Please never include your password.
Help topics
Signing in, and passwords
Sign in with your email and password. When you sign up we send an email to confirm your address; you can use the app for 24 hours before you confirm it. At sign-up you are shown recovery codes once: keep them somewhere safe. If you cannot sign in, write to us from your sign-up address.
Your devices
Your profile lists every device you are signed in on. You can sign any of them out from there, for example if you lose a phone.
Sync and the free plan
Your todos sync across your devices. On the free plan, sync works for the first 30 days; after that each device keeps its own copy and nothing is taken away. Upgrading switches sync back on. The plan limits are on the Pricing page.
Sharing a project
Invite people to a project from the app. They receive an email. You choose what they may do, and you can remove them at any time. What they added stays in your account.
Now and notifications
Now is a short focus card that belongs to you alone, on all plans. Notifications inside the app are kept for 30 days.
Subscriptions and refunds
Subscriptions bought in the iPhone or Android app are managed in your Apple or Google account settings, and refunds for them are decided by Apple or Google. Deleting the app or your Memoratu account does not cancel a store subscription, so cancel it first. See the Terms.
Download your data
The service can give you a copy of your own data as one file: your profile, settings, projects, lists, todos, images, devices and billing records. It never contains passwords or other people’s details. It can be requested a limited number of times a day.
To ask for your copy, write to support@memoratu.com from your sign-up address.
Delete your account
You can ask for your account and its data to be deleted by email today; a Delete account button is coming to the app. The full steps, what is deleted and when are on one page: Delete your account.
- By email (works today): write to support@memoratu.com from your sign-up address with the subject “Delete my account”.
- In the app: Profile → Delete account (in the next app update).
If you have a store subscription, cancel it in your Apple or Google account first. Deleting your account does not cancel it.
Privacy and terms
Read the Privacy policy and the Terms. For anything else, write to support@memoratu.com.